Privacy Policy

Privacy Policy

Effective Date: November 2025
Last Updated: November 2025

Welcome to CaliLuxePetTravel. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you visit our website or use our pet transport services.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

  • Book or inquire about a pet transport service
  • Contact us via email, phone, or online form
  • Subscribe to updates, promotions, or newsletters (if applicable)

This information may include your name, email address, phone number, billing details, and payment information.

2. How We Use Your Information

Your information is used solely to:

  • Process bookings and manage transport requests
  • Communicate updates regarding your service
  • Respond to questions or concerns
  • Improve our services, safety, and client experience

We do not use your information for unsolicited marketing or third-party advertising.

3. Payment Information

Payments made through our website are securely processed via Shopify’s encrypted payment gateway or other verified processors. We do not store or have access to full credit or debit card numbers.

For off-site payments (Cash App, Venmo, PayPal), transactions occur on those secure platforms. Each has its own privacy policy, and we encourage you to review them directly.

4. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse. Access is restricted to authorized personnel only.

5. Sharing of Information

We do not sell or rent your information. We may share limited details only when:

  • Required by law or government request
  • Necessary to complete your transport service (e.g., coordination between breeder, buyer, and assigned flight nanny)

6. Cookies & Website Data

Our website may use cookies to enhance user experience and provide anonymous analytics. You may disable cookies in your browser settings, though some features may not function properly without them.

7. Your Rights

You have the right to access, correct, or request deletion of your personal information. To make a request, please contact us at caliluxepettravel@gmail.com.

8. Updates to This Policy

We may update this Privacy Policy as needed to reflect changes in our practices or legal obligations. The “Last Updated” date will always indicate the most recent revision.

9. Contact Us

If you have any questions or concerns about your privacy, please contact us at:
caliluxepettravel@gmail.com