FAQS
Frequently Asked Questions
For Breeders
1. How do I book a flight nanny ✈️ ?
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⭐️ Contact us with your flight details and pet information.
⭐️ You can choose a confirmed seat or standby. A confirmed seat guarantees your pet will travel on the intended flight, while standby allows flexibility if seat availability changes.
⭐️ You can choose a confirmed seat or standby. A confirmed seat guarantees your pet will travel on the intended flight, while standby allows flexibility if seat availability changes.
2. What are your payment options?
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⭐️ A deposit is required to secure the booking and is non-refundable under any circumstances. It can be paid via Cash App, Venmo, PayPal, or debit/credit card on our website.
⭐️ The remaining balance must be paid in cash directly to the flight nanny at the airport.
⭐️ After payment, the payer (breeder or buyer) must confirm via the electronic receipt sent by the nanny, which must include the payer’s name. This confirmation is mandatory before the nanny leaves the airport.
⭐️ The remaining balance must be paid in cash directly to the flight nanny at the airport.
⭐️ After payment, the payer (breeder or buyer) must confirm via the electronic receipt sent by the nanny, which must include the payer’s name. This confirmation is mandatory before the nanny leaves the airport.
3. What happens if I’m late for pickup?
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⭐️ Please arrive on time for pickup to ensure your pet travels safely and according to schedule.
⭐️ A $100 late fee applies if pickup occurs outside the agreed window.
⭐️ A $100 late fee applies if pickup occurs outside the agreed window.
4. What is the cancellation policy?
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⭐️ Deposits are non-refundable.
⭐️ If you cancel within 48 hours of the scheduled flight, a $100 cancellation fee applies.
⭐️ If you cancel within 48 hours of the scheduled flight, a $100 cancellation fee applies.
5. What documents are required?
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⭐️ Pets must have up-to-date vaccinations and a health certificate if required by the airline.
6. How do you ensure pet safety 🐾 ?
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⭐️ Our flight nannies are trained professionals who follow airline protocols.
⭐️ Pets are monitored at all times, with food, water, and comfort items provided during travel.
⭐️ Pets are monitored at all times, with food, water, and comfort items provided during travel.
For Customers (Pet Buyers)
1. What is a flight nanny and why is it needed ✈️ ?
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⭐️ A flight nanny personally escorts your pet during air travel to ensure safety, comfort, and proper handling.
2. How do standby and confirmed seats work?
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⭐️ Confirmed seat: Your pet has a guaranteed seat on the intended flight.
⭐️ Standby: Sometimes, adjustments may be needed due to flight changes. Thank you for your flexibility and understanding.
⭐️ Standby: Sometimes, adjustments may be needed due to flight changes. Thank you for your flexibility and understanding.
3. How do I pay?
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⭐️ A deposit is required to secure your pet’s travel and is non-refundable under any circumstances. It can be paid via Cash App, Venmo, PayPal, or debit/credit card on our website.
⭐️ The remaining balance must be paid in cash directly to the flight nanny at the airport.
⭐️ After payment, the payer (breeder or buyer) must confirm via the electronic receipt sent by the nanny, which must include the payer’s name. This confirmation is mandatory before the nanny leaves the airport.
⭐️ The remaining balance must be paid in cash directly to the flight nanny at the airport.
⭐️ After payment, the payer (breeder or buyer) must confirm via the electronic receipt sent by the nanny, which must include the payer’s name. This confirmation is mandatory before the nanny leaves the airport.
4. What is the delivery process?
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⭐️ You will receive updates and photos during your pet’s travel.
⭐️ Delivery requires a signature upon arrival to ensure your pet is received safely.
⭐️ Delivery requires a signature upon arrival to ensure your pet is received safely.
5. What if there are delays?
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⭐️ We monitor all flights and will communicate any delays.
⭐️ Safety is our priority; your pet will never travel unsupervised.
⭐️ Safety is our priority; your pet will never travel unsupervised.
6. What fees should I know about?
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⭐️ Late pickup/drop-off: $100
⭐️ Cancellation: Deposits are non-refundable; cancellations within 48 hours of the flight incur a $100 cancellation fee.
⭐️ Cancellation: Deposits are non-refundable; cancellations within 48 hours of the flight incur a $100 cancellation fee.
7. How is my pet cared for during travel 🐾 ?
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⭐️ Pets are monitored continuously.
⭐️ Food, water, and comfort items are provided.
⭐️ Crate and travel environment follow airline regulations for safety.
⭐️ Food, water, and comfort items are provided.
⭐️ Crate and travel environment follow airline regulations for safety.